We are living in unprecedented times. As the COVID-19 pandemic continues to impact our communities around the world, limit travel and necessitate a wholesale shift in how—and where—we work, we have all had to adapt to the “new normal.” So much has seemingly changed overnight. And yet, some things haven’t, like the essential role our customers play as they deliver critical services—and Itron’s commitment to customer success.

Delivering the Foundation
Energy and water service providers around the world have always formed the foundation of our modern society—after all, energy is prosperity and water is life. But as doctors, nurses, grocery store workers, delivery men and women and so many more essential workers continue to do their jobs on the front lines to fight this pandemic, ensuring electricity, gas and water are delivered safely and reliably is more critical than ever. Together, we’re helping keep the lights on and equipment running at hospitals, keep the temperatures in our homes and businesses comfortable, city streets brightly lit and clean water flowing.

Global Customer Support Services: Here for You
We’ve all had to adapt to a new way of working, with remote teams, obligations at home and potential distractions lurking around every corner. But we are still here for you, as always—and our focus on your success is unwavering.

With nearly 8,000 customers, more than 100 supported solutions and an average tenure of over 12 years, Itron’s Global Customer Support Services team is your partner in delivering those critical energy and water resources—our teams provide end to end solution support to you so you can get back to business quickly and continue doing what you do best: deliver energy and water to our communities.

If you need us, we are here for you. Contact us using whichever method you prefer below. With an average speed to answer of less than one minute, Itron Global Customer Support Services not only knows how to resolve your issues, we do it very quickly and with a high degree of accuracy. Responsiveness, our ability to restore services and ultimately get to the resolution of your issues is our goal.

Contact Us
Phone: 1.877.487.6602
Email: support@itron.com
Web Portal: Itron Access
Live Chat: Option available for select products through Itron Access

Dave Gilland
Senior Manager, Global Customer Support Services - Itron
Dave Gilland is an expert in the technical support services, business operations, service and delivery areas for Itron. He has been with the company for over 20 years, with a deep understanding of our hardware and software products in North America, as well as our services and support structure, processes and offerings globally.