Infinite Possibilities Virtual Field Trip

Itron is committed to inspiring future generations to help create a more resourceful world and in celebration of the World Environment Day on June 5, we launched the Internet of Things: Infinite Possibilities Virtual Field Trip in partnership with Discovery Education. Within the first week of the premiere, 850 classrooms registered to attend, reaching over 36,000 students from around the globe.

During the completely virtual experience, students, their teachers and families had an opportunity to see how the internet they use in their everyday lives can conserve natural resources, protect ecosystems and create safer, more sustainable communities. Viewers also met some of our talented STEM champions, including Sharelynn Moore, senior vice president of Networked Solutions, Bob Strasser, director of product development and Cristy McKinney, program manager, who showcased the world of cutting-edge smart technology and sustainable innovation.

The Internet of Things Virtual Field Trip builds upon the suite of no-cost virtual learning resources offered through Itron’s corporate social responsibility led educational program in partnership with Discovery Education, Conservation Station: Creating a More Resourceful World. This program provides middle school educators, students and their communities access to hands-on, innovative, engaging, standards-aligned resources and activities encouraging the exploration between water and energy through the lens of conservation.

This virtual experience is especially timely, accommodating for social distancing during the COVID-19 pandemic. The new Internet of Things Virtual Field Trip was filmed and produced 100% virtually!

On World Environment Day, and every day, we are thrilled to amplify the power of technology as a tool to empower innovative solutions by presenting the future’s leaders and problem solvers with new ideas and real connections. To learn more, visit:

Itron Partners with Accell as Lead Distributor in Latin America

Today, Itron announced our intent to partner with Accell, a newly-formed company built around Itron’s existing leadership team in Latin America and three additional companies – Ethos Asset Management, Straight Manufacture and Insprotec S.A. DE C.V – as Itron’s regional partner and lead distributor for the region. As part of the agreement, Accell will manufacture devices sold in Latin America and provide service and support for those products. They will also be the lead regional distributor for Itron products designed and built outside of Latin America, giving access to our full suite of solutions, including networked solutions, analytics, smart cities and outcomes offerings. The timing to close the deal is imminent.

Latin America is a very important and strategic region, and I am excited about the opportunity this agreement gives us to maximize the market opportunity there. It’s a win-win with Accell providing the regional focus and Itron providing the product portfolio to help Accell optimize the business model. Both of us will be better positioned to drive customer success in the region and capitalize on opportunities.

Accell’s leadership team is comprised of colleagues that I’ve worked with for years, who are experts in doing business in Latin America. They know how to be successful in this region, with a strong understanding of local laws, languages, cultures and business market opportunities. Under Accell’s leadership, employees can be more agile and flexible in meeting the evolving needs of the business in the region. For Itron, this partnership enables us to better position resources to capitalize on opportunities.

Itron is constantly reviewing and revising our distribution model around the world. Several months ago, when Accell’s leadership team approached us with this business strategy for the region, we both saw this as an opportunity in the market to apply focus and to innovate.

By partnering with Accell as our lead distributor in Latin America, I believe both companies will be better equipped to build upon the foundation Itron has established, deliver more regionally focused products and solutions, and accelerate growth and customer success in the region. I’m excited to see what we can do, together.

If you’d like to learn more, read the press release here.

Delivering Critical Water Service through COVID-19

Like other municipalities around the world, COVID-19 has made an impact across the City of Ottawa. Our 1 million residents have adapted to stay-at-home and social distancing requests, non-essential businesses have been shut down temporarily, and public health officials continue to monitor the situation as the pandemic evolves. But thankfully, our infection and death rates have been relatively low compared to other major metropolitan areas around the world.

As the City department tasked with billing water services, property tax and maintaining our billing systems, our team has had to adapt as well. Here are a few of our observations—and recommendations—for municipalities and utilities looking to stay afloat during the COVID-19 crisis.

  • Ensure business continuity. Like many utilities, we had to transform into a remote work staff almost overnight. But there are certain job duties we have that must be done in the office, so we set up a rotating schedule to minimize the number of people in the office and to offset the potential of the entire department contracting the coronavirus. We have also taken necessary precautions with regards to sanitation, distancing and health/symptom monitoring.
  • Watch for changes in consumption patterns. With so many businesses across Ottawa shut down, we have seen our commercial usage rates drop significantly. But we’ve also seen a rise in residential water use. And although these two changes haven’t completely offset one another, we know there is a much greater emphasis on residential consumption and essential businesses. Our advanced metering infrastructure (AMI) system helps us closely monitor the parts of our delivery system that are most heavily used at the moment. AMI has also helped us track consumption in commercial buildings—like arenas, business parks and hotels—that are underutilized right now. With hourly data, we can monitor flow in buildings that are effectively vacant, identify potential leaks and send crews to investigate.
  • Prioritize field work. With the insights provided by AMI, we have been able to prioritize our field crews and do the most important work where and when it is needed most. In addition, with meter replacements and home visits on hold, we have put an emphasis on installing meters and turning on service for new construction.
  • Keep an eye to the budget. Our budget is tied to revenue from the City—and as a part of the municipal government, we can’t carry a deficit from one year to the next so we need to be extremely conscious of our budget and how COVID-19 is impacting not only our department but the whole City. We have open lines of communication with other departments, check in regularly, and are making sure that any work we do is prioritized, justified and in-line with our budget.
  • Be a strong community partner. Even with challenges to our overall budget, the City, like many others, has introduced programs to help give our residents financial relief during this time: we’ve paused collections activities, halted interest and fees, and extended due dates for things like property taxes into the late fall.

Although the COVID-19 crisis has shifted our focus for the time being, we remain committed to making sure our hospitals, urgent care facilities and other essential businesses get the water service they need to stay open for the public. Learn more about the City of Ottawa and our COVID-19 response here.

Ensuring the Security of the United States’ Bulk-Power System

Electricity is essential to our quality of life. In good economies and bad, in times of plenty and times of crisis, when we flip on the light switch, we trust the lights will come on, every time. Behind the scenes, utilities are working hard to safely and reliably deliver that electricity to America, and cyber security is an essential component of their operations and Itron’s.

To prevent the crippling impacts of malicious cyberattacks, President Trump issued an “Executive Order on Securing the United States Bulk-Power System” on May 1, 2020. The executive order (EO) prohibits the procurement of bulk-power electrical equipment subject to the direction of a “foreign adversary.” Details are still unfolding as the U.S. Department of Energy (DOE) plans to issue additional guidance and promulgate regulations for implementing this order over the next 150 days.

For providers of critical infrastructure, this EO should promote investments in cybersecurity and preparedness, which Moody’s Investors Service said is “credit positive” for electric utilities. In fact, Moody claims that this order may incite positive change, encouraging suppliers to invest in cybersecurity practices.

Since this EO could have implications for utilities and electrical equipment providers, Itron is actively tracking this issue and consulting with DOE and various industry trade associations to better understand the order’s jurisdictional reach.

Department of Energy (DOE) Secretary Brouillette has said the Administration “will be looking to leverage domestic manufacturing opportunities as a way to strengthen the security of the bulk-power system.” As a U.S.-based company with domestic manufacturing, Itron does not expect to be significantly impacted by this EO. Generally, what we sell in America, we make in America.

At Itron, we agree that grid security is foundational to the reliable and resilient delivery of electricity in America, and this is an area where we are very focused. Itron works with third-party industry security experts, which has included efforts with DOE’s Idaho National Laboratory, to ensure our products and services are assessed independently for security integrity and cyber resilience.

Reliable access to electricity is a vital service and ensuring the security of the electric grid is more essential now than ever.

We will provide updates on this EO as we learn more over the next 150 days.

Accepting Nominations: 2020 Excellence in Resourcefulness Awards

In partnership with Frost & Sullivan, Itron is now accepting nominations for the 2020 Excellence in Resourcefulness Awards. The awards recognize utilities and municipalities who are committed to the sustainable use of energy and water.

The award categories include:

  • Excellence in Resourcefulness – Energy: This Excellence in Resourcefulness Award recognizes a utility or city's ability to successfully implement technology and behavioral change, producing measurable outcomes in reducing waste of electricity and/or natural gas.
  • Excellence in Resourcefulness – Water: This Excellence in Resourcefulness Award recognizes a utility or city's ability to successfully implement technology and behavioral change, producing measurable outcomes in reducing water loss or waste.

Frost & Sullivan will select a winner in each category after conducting in-depth research, interviews and evaluating utilities against industry best practices. Decision criteria for each category includes societal and business impact.

Considerations for societal impact include improving customer awareness and participation, enabling behavioral change to reduce waste through customer engagement and technology-driven programs, and yielding impressive waste-reduction results that benefit the overall served community. Business impact indicators include drafting a clear vision to address excessive waste through technology implementation, achieving operational effectiveness as a result of a successful strategy for sustainability, and strengthening a utility or city's brand image as a leader for sustainability.

Read the full press release here.

Nominations can be submitted here until July 19, 2020. The winners in each category will be announced and recognized in late October.

Funding Smart City Projects in a Post-pandemic World

Life after COVID-19 will look different for every industry and individual around the world. For cities around the United States, it will include significantly tightened budgets. In fact, nearly 9 in 10 cities will experience a budget shortfall due to the pandemic, and they will be met with equal pressure to create jobs and provide reliable city services.

Combining unexpected revenue decline and unanticipated expenditure increases, cities will meet significantly constrained budgets in the aftermath of COVID-19. Unfortunately, many of these cities will also not receive aid from the Coronavirus Relief Fund, which only provides funding to the 36 cities with more than 500,000 residents, which is only 0.5% of all municipalities.

Although budgets are shrinking, cities still need to provide services and economic opportunities to their communities as they begin the recovery process. To meet new requirements in a post-pandemic world, cities will have greater responsibility to ensure public health. Meanwhile, cities will still need to meet their sustainability goals, ensure public safety and reliably deliver energy and water to citizens.

All of these factors combined create a need for innovative technology, which can serve as a platform to enable all of these initiatives and better connect cities to their citizens. For example, cities would greatly benefit from understanding pedestrian and traffic flow to ensure they are capable of meeting social distancing guidelines. They could also take advantage of digital signage to inform the public of closures or crowding in certain areas, as well as other applications to ensure citizens are aware of what is happening in their communities. Now, more than ever, cities have an exigent need to invest in technology and services to deliver critical infrastructure and services.

To alleviate these financial barriers that prevent cities from investing in much needed technologies, Itron and Key Equipment Finance have introduced a financing program for cities. This program will provide financing to Itron’s municipality and utility customers in the United States to empower them to deploy smart city technologies and services. With Key Equipment Finance, Itron will help cities accelerate smart city programs that offer the greatest cost savings and enhance services for the communities they serve.

With access to innovative smart city and community solutions, cities will be able to unlock value for their communities and lay a foundation for future use cases. The platform provided by Itron enables cities to deploy solutions that correspond to their needs. Those solutions all have in common the ability to generate economic, social and environmental benefits for the community and the city. For example, by deploying a solution such as Itron’s intelligent street lighting and central management software, cities will quickly be able to realize energy savings of up to 75%, significantly reducing their carbon emissions and enhancing public safety with consistent and improved lighting.

Itron’s smart city solutions enable cities and communities to improve municipal services, lower carbon emissions, create safer neighborhoods and enhance the quality of life for their citizens. Learn more here.

Supporting Our Communities Amid COVID-19

During these trying times, the needs of our communities are tremendous. At Itron, we recognize the power of community to come together and take action when our people and communities need it most. As we all do our part to help minimize the spread of COVID-19, social distancing does not mean social disengagement. We are working closely with our community partners to respond to immediate needs and create a positive impact in the many regions we serve.

In the Spokane, Washington area, where Itron is headquartered, we are supporting the Innovia Foundation’s COVID-19 Response and Recovery Fund for Eastern Washington and North Idaho. Grants from the fund will be given to community-based organizations in the region that are working on the frontlines to serve the most vulnerable populations during this outbreak.

Through our Itron Gives employee giving program, we empower our employees to support causes they care about by offering corporate matching to employee donations and paid volunteer time in honor of their service to their communities. In March and April alone, our employees donated more than $50,000 to charitable causes, which Itron generously matched.

And if living through a global pandemic isn’t challenging enough, one of our Itron communities was hit by severe storms that impacted the southeastern portion of the United States, moving near our operations in Oconee County, South Carolina. While we are grateful that our more than 1,000 employees at that site are safe and our facility was not impacted, some of our neighbors in South Carolina were less fortunate. Itron and employees rallied together to help the community, pledging $20,000 to the American Red Cross in support of post-storm relief efforts. Additionally, the local team volunteered more than 370 hours, serving meals and cleaning up storm debris, and recently launched a “Virtual Food Drive” for the Golden Corner Food Pantry to raise funds throughout the month of May.

At Itron, we strive to create an engaging culture for our employees, where we are healthy, happy and connected. While we may be feeling a bit disconnected today, we are grateful to our employees, our customers and our community partners who are working together for a better tomorrow.

To learn more about other ways Itron is supporting our communities during this time, including educational resources for students and educators, see our blog on Addressing COVID-19.


Maintaining Focus Together: An Update on Itron, Our Customers and COVID-19

Dear Customers and Partners,

The utility industry is built on the reputation of consistently being there for our communities, especially in the most critical times. The work that we collectively do every day is essential as we keep the world’s critical infrastructure operational, ensuring the “lights stay on”, “home temperatures are comfortable,” “cities are bright,” and “clean water flows.” We thank you for your dedication and hard work to serve communities around the globe during these uncertain times.

During the COVID-19 pandemic, Itron remains committed to delivering the highest level of support and service to our customers and partners while balancing employee safety and adhering to local and country-level mandates. Itron takes our role in enabling essential services seriously, and our teams are working tirelessly to fulfill this duty.

As I discussed in my last blog, we established a coronavirus crisis management team in January to determine policies and measures to protect employees and ensure customer success. The following is an update on the steps we are taking to achieve these objectives.

Keeping Employees Safe
From before the onset of the COVID-19 pandemic, our highest priority has been clear: the health, safety and support of our employees and the people in the communities we serve. Our concern for our employees goes beyond the virus. Our employees are our greatest asset.

With the goal of continuing operations while balancing employee safety, we have instituted safety trainings, established additional cleanings per shift, made sanitizer readily available within our facilities and provided appropriate personal protective equipment (PPE) to manufacturing employees. We are utilizing social distancing in all locations, including within production lines, wherever possible. We are actively encouraging any employee who is not feeling well to stay home by extending sick leave benefits as needed.

We also instituted a global “Work from Home” policy for all employees that can productively do so, and we will continue this approach as long as local conditions require. In addition, business travel and gatherings have been gated since late January.

Ensuring Customer Success
In almost all regions across the globe, the work that Itron does is considered an essential service as we provide critical infrastructure solutions. The continued operation of Itron’s facilities, supply chain and contract manufacturers are important pieces to enabling our customers to reliably deliver energy and water during and after this pandemic.

In adherence with local government mandates, Itron did place production holds at some of our manufacturing facilities, mainly in Western Europe. We are now restarting production, following strict protocols to ramp up our operations in a thoughtful manner, adhering to government mandates, ensuring employee health and safety, and visibility into demand and supporting supply.

Our dedicated COVID-19 material management team has been in place since January and continues to actively work to assess and mitigate any risks to our global supply chain. We are also working to mitigate impacts to our global logistics networks.

Itron’s operating systems are built to be operated remotely for prolonged periods or during disaster events, such as this. Our Outcomes team continues to remotely monitor, support and perform services for our customers with more than 64 million endpoints under management, and our service teams are fully staffed and equipped to work from home.

We understand that during this unique time there is no business as usual. We are committed to supporting our customers and sharing information and potential delivery impacts as we work through this difficult situation.

The Road Ahead
It is clear many challenges remain, but the need to increase the resiliency and reliability of critical infrastructure only grows in the future. Utilities are seeking ways to increase operational insights and improve cost efficiency. With the COVID-19 event, data analytics for grid forecasting and management, as well as solutions to reduce risks to utility and city field personnel, have increased in importance.

We have also seen examples of customers using our technology during this pandemic to monitor for constant power to residences that are known to have high-risk consumers with life-support equipment. And in other cases, using hourly data from our systems to find water leaks in vacant buildings. This type of innovation is only the beginning.

Now, more than ever, Itron is supporting our customers to solidify the foundational elements of society, which requires a robust and resilient grid for the secure delivery of energy and water. Itron is dedicated to creating a more resourceful world and partnering with our customers to improve the quality of life, enhance safety and promote the well-being of people around the globe.

By maintaining focus on what really matters – our teams, our customers and our community – we will come through this crisis together.

Tom Deitrich

Addressing COVID-19

Dear Customers and Partners,

Over the past several weeks, Itron has continued to monitor and navigate through the coronavirus (COVID-19) pandemic. This situation continues to be extremely dynamic, and information is changing daily, in some cases hourly. During this unprecedented time, we are working to ensure the safety and wellbeing of our employees as well as the continued success of our customers and partners. To this end, Itron’s Coronavirus Internal Crisis Management Team has been meeting daily since late January to determine the policies and measures the company is undertaking globally.

As the situation continues to escalate, we are committed to slowing the spread of the virus by instituting precautionary measures, such as social distancing, to do our part to “flatten the curve”. As a company, Itron has taken the following steps to ensure customer success, protect employees and support our communities:

Employee and Customer Safety

  • Itron has made a company-wide decision to promote working remotely to do our part to help slow the spread of the virus, while providing business continuity for our customers. Itron has instituted a work from home program for all employees that can productively do so until further notice. We have adapted our factory operations to best optimize safety and output.
  • Out of an abundance of caution, Itron is cancelling participation in events until further notice and has halted business travel to some geographies and limited travel to business-critical only.
  • We are asking all employees to take normal flu season precautions. This includes staying home if they feel ill and encouraging frequent hand washing for at least 20 seconds.

Customer Success

  • As always, our priority as a company is to ensure customer success and business continuity.
  • Our dedicated material management team continues to actively work to assess and mitigate global supply risks around the COVID-19 outbreak.
  • We are mapping the components within our supply chain and are verifying risk from suppliers in impacted regions, and we are now assessing how the component level constraints will impact finished goods and ultimately customer deliveries. If there are any product delivery disruptions, we will directly communicate with the affected parties as quickly as impacts are known.
  • Our factories have worked to pull forward material supply, when possible, to limit the impact to our operations in case of disruption.
  • We are in daily contact with our logistics partners to understand potential risk in the global logistics network.

Supporting Communities

  • At Itron, we recognize the power of community to come together in challenging times. We are working closely with our community partners to respond to immediate need and create a positive impact in the many regions we serve. Specifically, we:

With these measures in place, our intent is to keep our communities safe and healthy while meeting our daily business operations. We understand that during this unique situation there is no business as usual, but we will continue to deliver the highest level of support and service to our customers and partners.

We are committed to be a direct, transparent partner as we work through this difficult issue. Our risk management team is dedicated to coordinating our activities to ensure employee health and safety and limiting potential impacts on our operations.

Thank you for your understanding and support during this unprecedented time.

If you have questions regarding our response to COVID-19, please use the following resources.

For customer or partner inquiries, please contact your sales or partner representative. For media inquiries, email, and for investor relations inquiries, email

Tom Deitrich

Distributed Intelligence: Providing Value for Utilities

Utilizing multiple communications technologies, intelligent connectivity paves the way for distributed intelligence capabilities. It enables devices, applications and end users to generate insight from IoT data and take action at the right place at the right time – whether that's at the edge of the network, the back office or elsewhere in the distribution network. Itron’s distributed intelligence applications provide deeper system visibility, pinpoint accuracy, enable faster notification and deliver more value through outcomes such as outage and theft detection, residential neutral fault detection and high impedance detection.

Itron’s distributed intelligence applications, which are part of the Itron® EyvaTM outcomes portfolio, offer significant value to utilities, including the ability to:

  • Manage rapidly changing conditions in real-time
  • Enable an increasingly diverse ecosystem of smart meters, grid devices and distributed energy resources that communicate and collaborate
  • Establish measured improvements in grid efficiency, including location awareness, safety and reliability, and outage detection and restoration
  • Transform customer service by optimizing the effectiveness of load control, demand response and dynamic pricing programs
  • Maintain distribution network stability and operation by monitoring and managing operations in real-time

Distributed intelligence uses applications that run in the meter and utilize analytics to provide near real-time situational awareness. This insight provides additional value over the operational benefits gained from an Advanced Metering Infrastructure (AMI) network.

Itron recently announced plans to collaborate with Xcel Energy to improve customer experience and utility operations using the distributed intelligence capabilities of Itron’s IoT solution. Xcel Energy provides electricity and natural gas service to millions of customers in Minnesota, Michigan, Wisconsin, North Dakota, South Dakota, Colorado, Texas and New Mexico.

Xcel Energy plans to deploy distributed intelligence-enabled smart meters across its territory over the next five years to improve reliability, efficiency and security for its customers. Together, Itron and Xcel Energy will engage and empower the utility’s customers with a new generation of efficiency and services for years to come by utilizing innovative distributed intelligence applications running on meters.

For more information about Itron’s distributed intelligence applications, visit the Distributed Intelligence solution page and come see us at DISTRIBUTECH 2020, Jan. 28 – 30, in booth 2609.

To learn all that we have going on at DISTRIBUTECH, be sure to go to

Itron Delivering Innovation at DISTRIBUTECH 2020

From safe, reliable and resilient critical infrastructure to efficient and connected communities, Itron is innovating how utilities and cities manage energy and water worldwide. Come see how we are changing the game at DISTRIBUTECH 2020, the utility industry’s leading transmission and distribution conference and exhibition, in San Antonio, Texas.

What can you expect to see from us at booth 2609?

  • Distributed Intelligence: Next-generation applications using analytics and edge intelligence to make real-time decisions
  • Grid Management: Intelligent connectivity delivering results through the use of multi-application network technology for improved grid resiliency and reliability
  • Smart Cities: Multiple use case demonstrations showing how you can create connected communities through improved efficiencies, lower carbon emissions, streetlight control and more
  • Partner + Developer Ecosystem: Growing, diverse and open ecosystem of partners developing breakthrough applications and services

More Opportunities to Connect
We also have several speaking engagements where attendees can learn firsthand how our solutions and services help our customers and their businesses.

8:30 a.m. | Keynote | Welcome
Tom Deitrich, President and CEO, Itron

  • As part of the opening session, Tom Deitrich, Itron president and CEO, will share some opening remarks, welcome attendees to San Antonio and give his predictions for the future of energy and water

1:30-2:30 p.m. | Knowledge Hub Booth 4439 | Expanding the Grid

1:30-3:00 p.m. | Session | Smart Cities/IoT

10:00-11:30 a.m. | Mega Session 3

  • Thirst for Power
  • Speakers: Dr. Michael Webber, Engie; Paula Gold-Williams, CPS Energy; Sharelynn Moore, Itron

11:00-11:30 a.m. | Knowledge Hub Booth 4439 | Expanding the Grid

Get in the Game
Engage with game-changing smart city and utility solutions in the Itron Experience. Learn how our solutions can deliver new insights, efficient operations and better business outcomes than ever before. Visit us in booth 2609 and take the opportunity to learn from our technology experts in this 15-minute live demonstration.

Be sure to tune in over the next few weeks to learn more about how Itron is preparing for #DTECH2020. For more insight into our role at the show, visit

Itron Named in 2019 Gartner Market Guide for Meter Data Management

As a trusted leader in the meter data management space, Itron has 92 utility companies currently using Itron Enterprise Edition Meter Data Management (IEE MDM) in production, serving cumulatively more than 45 million meters (75% of which are interval meters).

IEE MDM is part of the Itron® Eyva outcomes portfolio and supports a variety of use cases such as customer engagement and curtailment management. This solution is a critical piece for smart cities and utilities looking to extend data for innovative growth, centralize data collection and distribution into a single repository to help drive operations and analytics, and meet data quality standards.

With so many important use cases, we are delighted to announce that we were recently cited as a representative vendor in the Gartner Market Guide for Meter Data Management, which provides insight into the MDM market as well as on MDM solutions providers.
Key findings of the guide include:

  • The MDM market is maturing rapidly, with a number of commercial off-the-shelf (COTS) products being offered both globally and in different regional markets.
  • Metering has evolved from being just a component of the revenue cycle processing (meter to cash) to an enterprise function that supports multiple core processes such as asset management, commodity management and customer management.
  • Access to accurate, low-latency and granular consumption data is critical for utility digital transformation.
  • MDM is the IT component of smart metering (aka Advance Metering Infrastructure or AMI), which is essentially a vertical version of an Internet of Things (IoT) platform. Consequently, MDM vendors are aspiring to become more generic IoT platform providers, while IoT platform vendors are eyeing the utility market to address vertical meter consumption needs.

To learn more about our meter data management system (MDMS) for smart utilities and cities around the globe, visit


Market Guide for Meter Data Management, December 2019. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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