Itron Appoints Justin Patrick as Incoming Senior Vice President of Device Solutions

Justin Patrick will join Itron, effective Jan. 6, 2020, to succeed Carl Porter as senior vice president of Itron’s Device Solutions business upon his retirement at the end of February.

Justin brings nearly 20 years of experience as a successful management and leadership professional in the operations, manufacturing, engineering, service, technical and consumer industries, globally. Most recently, Justin was vice president and general manager of Johnson Controls’ (JCI) Residential Ducted HVAC business. Prior to Johnson Controls, Justin held multiple sales and leadership roles at Carrier Corporation for eight years. Previously, he was a Surface Warfare officer in the U.S. Navy for nearly eight years.

“Justin is a proven leader with a diverse background in addressing complex business challenges and driving business results. Itron will greatly benefit from Justin’s strong analytical, organizational and leadership skills as he brings our Device Solution business to the next level,” said Tom Deitrich, Itron’s president and chief executive officer.

“I am excited to join Itron, who’s mission to create a more resourceful world aligns with my own passion for conserving natural resources. I look forward to bringing my energy, passion for winning and sense of teamwork to help accomplish our commitments and create opportunities to grow the Devices business,” said Mr. Patrick.

Itron Named a Visionary in the 2019 Gartner Magic Quadrant for IoT Connectivity Services, Worldwide

Today, Itron announced it has been named a Visionary in Gartner Inc.’s Magic Quadrant for Managed IoT Connectivity Services, Worldwide (formerly the Gartner Magic Quadrant for Managed M2M Services, Worldwide) for the fourth consecutive year*.

According to Gartner, “The Managed IoT connectivity service market enables connectivity, data collection, and analysis and additional decision services that are necessary for connected solutions.” The report stated that, “Gartner’s coverage of managed IoT connectivity services focuses on providers that bundle connectivity, technology and technology services that facilitate key business processes and related business outcomes.”

To read the full press release, click here.

To download the Gartner report, go to

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Silver Spring Networks, which Itron acquired in January 2018, was named as a Visionary in the 2016 and 2017 Magic Quadrant for Managed M2M Services

Itron Recognized for 20 Years of DLMS Membership

In 1997, Itron was one of three founding members of the Device Language Message Specification (DLMS) user association, an organization created with a mission to establish an interoperable application layer protocol for meter data exchange, facilitating improved business efficiency for utility market players and fostering easier operation of energy markets. At a time of entirely proprietary communications protocols in the metering domain, this step was significant. Companies realized that fully competitive energy markets and widespread deployments of interconnected communicating devices could not be sustained without interoperability.

This week, at European Utility Week, Itron was presented with an award to recognize our 20 years of service and membership in the DLMS user association. We are honored to receive this recognition and look forward to our continued collaboration with the organization.

Since its inception, the DLMS user association has grown to more than 300 members worldwide with over 1,200 DLMS/Companion Specification for Energy Metering (COSEM)-certified device types and several million compliant devices in the field.*

Itron has more than 40 certified DLMS/COSEM device types and supports many more from other vendors in its systems and solutions. Starting with very successful commercial and industrial meters, the support for DLMS/COSEM has since grown to domestic meter types, as the need for more complex metrological functionality and greater volumes of data has arisen.

Itron is committed to helping drive the strategic direction of the association and has benefitted from the credibility, significance and reputation the organization and standards have attained.

To learn more about the DLMS user association, visit

* The specifications of the DLMS UA are published as International and European Standards, allowing their global proliferation and recognition by utilities, governments and system integrators. Itron has been an instrumental player in introducing DLMS/COSEM to the U.S. market. With the support of other manufacturers and utilities, the DLMS/COSEM suite of standards have recently been published as American National Standards Institute standards, providing a credible pathway to interoperability for Public Utilities Commissions.

Itron LAM Awarded for Innovation

More than ever, utilities and communities are looking for sustainable and efficient solutions to better serve their customers and conserve resources – and this want isn’t any different for Latin America.

Recently, our team in Latin America (LAM) was recognized by Revista Potência (Potency Magazine) in the Software & Apps category for our Streetlight.Vision (SLV), Itron’s central management software for smart cities. The 2019 Power Award publicly recognizes the work of companies and professionals who are developing and implementing technological innovations in the fields of electricity and lighting in the Brazilian market.

SLV reinforces our strategy to help cities achieve digital transformation and deliver more reliable, resilient and resourceful services. By providing a single platform that can monitor, manage and control connected smart city assets, SLV helps cities and communities to improve energy efficiency, optimize system performance, enhance operational efficiency, and streamline integration with existing business process.

We are honored to be recognized for our innovation and commitment to resourcefulness in the LAM region.

This award was delivered to Emerson de Souza, vice president of sales and marketing for Latin America during an event and dinner at the Novotel Expo Center in São Paulo, Brazil.

Frost & Sullivan Recognizes Pepco Holdings and Carlsbad Municipal Water District with Excellence in Resourcefulness Awards at Itron Utility Week

Frost & Sullivan honored utilities for their societal and business impacts on their journey to reduce energy and water waste at the opening General Session of Itron Utility Week. Read the full press release below.

Frost & Sullivan recognized the recipients of its annual Excellence in Resourcefulness Awards, Pepco Holdings (Pepco and Delmarva Power), and Carlsbad Municipal Water District, for their commitment and ability to significantly reduce energy and water use as a result of recent and successful technology implementation. The achievements of these utilities were recognized during Itron Utility Week in Marco Island, Fla.

Pepco Holdings was recognized for its Energy Wise Rewards and newly launched BYOD program enhancement, which allows the company to reduce air conditioning run times on peak demand days.

Pepco Holdings was also recognized for its Thermostat Optimization programs. These programs allow the company to adjust customer thermostat temperature set points throughout the year to generate savings for customers. The program offers a customized Virtual Energy Assessment that suggests an energy-efficiency program that would be most beneficial to the customer. The assessment is developed based on energy consumption, weather, and thermostat data.

"The strategy by Pepco Holdings, and Delmarva Power to add BYOD to its Energy Wise Rewards program is closely aligned with key customer trends and needs. These companies are being recognized for the second year in a row due to their continued effort to improve their customer-service oriented programs. Frost & Sullivan anticipates the penetration rate of smart thermostats to reach 63.7% in North America by the end of 2025. By capturing BYOD customers, these companies will be in a position to further improve the utility's ability to reach its resourcefulness goals," said Farah Saeed, Research Director, Digital Grids at Frost & Sullivan.

The Carlsbad Municipal Water District developed a plan to improve its meter reading efficiency, improve system maintenance, reduce its water loss and increase water conservation. The utility took a 12-year plan and reduced it to a five-year replacement plan by switching to automated meter reading technology; it has deployed over 30,000 water meters equipped with intelligent communication modules. With this new advanced system, the utility can troubleshoot and identify abnormally high water usage by customers. By utilizing proactive customer outreach, the utility has helped customers reduce their consumption by 37% within six months.

Frost & Sullivan believes the Carlsbad Municipal Water District has delivered exceptional results through its strategic investments in progressive solutions that resourcefully manage its water supplies.

"Carlsbad Municipal Water District took a thorough and careful approach to integrate the AMI network and overcame the challenges of a hilly topography. The water agency exemplifies a public entity that takes its responsibility for sustainability very seriously, especially given the location of a drought-prone area along with its ongoing risk of wildfires," stated Saeed.

As part of the selection process, Frost & Sullivan conducted in-depth research and interviews and evaluated utilities against industry best practices and the decision criteria, including societal impact and business impact for each category. Indicators for societal impact included improving customer awareness and participation, enabling behavioral change to reduce waste through customer engagement and technology-driven programs, and yielding impressive waste reduction results that benefit the overall served community. Indicators for business impact included drafting a clear vision to address excessive waste through technology implementation, achieving operational effectiveness as a result of successful strategy for sustainability, and strengthening a utility's brand image as a leader for sustainability.

Saving Sea Turtles with Streetlights

Every year in Florida, baby sea turtles scurry from their nests at night and make their way to the ocean. Thousands of nests are laid every year on Florida’s beaches. Tourists from around the world travel to Florida, which is home to over 90% of all sea turtle nesting in the continental United States, to see the turtles hatch.

Unfortunately, light pollution can lead baby sea turtles away from the ocean. In addition, artificial lighting can interfere with sea turtles coming ashore to lay eggs. Since sea turtles use natural light to navigate their way to the ocean, light pollution can distract them, leading them away from the safety of the ocean and into populated areas where they can die from fatigue, dehydration or other threats.

Working with the Florida Fish and Wildlife Conservation Commission to protect these creatures, Florida Power & Light Company (FPL) is utilizing its existing Itron wireless mesh network to monitor and control 500,000 smart streetlights. Prior to making its streetlights “smart,” FPL would dispatch crews to all the streetlights on roadways near nesting sites and disable the lights for the turtle season (typically March through October). This was an imperfect process. Now with its connected smart streetlights, the energy company is able to program the streetlights to be off during hatching season and monitor the status of the lights to know if they are on when they shouldn’t be (e.g. after maintenance).

Itron’s network and smart streetlight control equip companies like FPL to remotely control lighting while laying the groundwork for other smart city services. For each company, the reason for smart lighting can meet different needs. For Florida, it’s about sea turtles – for other cities, this technology can enhance public safety or monitor air quality.

At this year’s Itron Utility Week (IUW) in Marco Island, Florida, we’re all about the power of community. By bringing together industry leaders, we believe we can find solutions to universal and specific problems facing utilities and cities around the world. Our ability to transform the industry lies in community – and that community includes all species that share our planet.

Learn more about IUW 2019 here.

Creating a More Resourceful World…Together

At Itron Utility Week (IUW) 2019, we are focusing on the power of community. Our partners play an important role in that community, and together we are helping utilities, municipalities and consumers all across the globe. It’s truly a collaborative effort in creating a more resourceful world.

Cisco, the platinum sponsor of this year’s conference, and Itron have a long history of working together to deliver next-generation smart grid communication infrastructure. Together, Itron and Cisco created a standards-based, highly secure technology featuring full IPv6 implementation supporting multiple field area network IoT applications, enabling utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries.

Panasonic is a gold sponsor of IUW. Itron and Panasonic have worked together for over a decade, focusing on high quality metering solutions and meter reading tools. Itron recently introduced the Panasonic Android Toughpad, a rugged smartphone to use with Itron’s newest AMR solution: Itron Mobile for FCS. Toughbooks and Toughpads are built to meet the military’s most demanding specification (MIL-STD-810G) and offer unmatched reliability in harsh environments, standing up to water submersion, extreme temperature, vibration, impact, dirt and dust.

Verizon, also a gold sponsor of this year’s event, and Itron have partnered together for many years to apply creative IoT, machine to machine and cellular connected meter solutions. The goal is to ensure 100% connectivity, provide stringent service level requirements for specific use-cases and optimize the Total Cost of Ownership (TCO) by minimizing the number of mitigation devices needed in the network. Applications include hard-to-reach meters in a RF-Mesh deployment, 100% direct connect cellular meter deployments, sparsely deployed meters (where mesh is not economic) for the solar provider market and opt-in smart meter programs such as pre-payment.

SAP, this year’s silver sponsor, is the leading provider of on-premise and cloud-based utilities solutions worldwide. SAP for Utilities solutions help improve operational efficiency, mitigate risk and increase profitability, helping clients gain enterprise-wide visibility for better decision making and improved responsiveness in mission-critical areas.

In addition, the Knowledge Center is a showcase of Itron’s comprehensive solutions and partner offerings. Be sure to stop by and learn more from our exhibitors:

Stay tuned for additional blogs throughout the next week as we ramp up IUW 2019.

Ensuring Safety and Preventing Theft with Itron Revenue Assurance

When you hear the word “theft,” you likely picture people in ski masks carrying electronics, jewelry and piles of cash out of a home, but you probably don’t imagine your neighbor tampering with natural gas,  water and electricity meters to steal resources. Utilities around the globe face the adverse impacts of energy and water theft, which results in unsafe conditions, higher rates for customers and lost revenue.

Offenders continue to become more sophisticated, diverting
more energy and water than ever and creating public safety concerns by
tampering with utility infrastructure. To identify, monitor and manage
potential losses, many utilities are turning to Itron Revenue Assurance to
address theft.

Itron Revenue Assurance uses more than 100 advanced algorithms
based on more than 10 years of field results to facilitate accurate
identification and detection. Currently, more than 30 utilities are taking
advantage of this solution to monitor more than 35 million meters to detect
suspicious usage patterns and ensure safety. Itron Revenue Assurance pinpoints issues
immediately and accurately allowing the utility to quickly resolve the instance
before it becomes an issue.

Diversion of energy and water is a mounting concern for
utilities. Meter tampering leads to financial impacts for utilities and
ratepayers, creates potential fire hazards, risks the safety of utility
employees and the public, and can compromise the distribution system. Learn how
Itron’s industry-leading analytics tools mitigate these concerns here.

Innovation and the Inception of Itron Idea Labs

Nine out of 10 Fortune 500 companies in 1955 disappeared from the list by 2016. The average tenure of a Fortune 500 company decreased from 33 years in 1965 to 18 years in 2012—and it’s forecasted to shrink to 14 years by 2026. The accelerating rate of technology development and disruptive innovation are the key drivers of this trend.

Itron has always been an innovator in the utility industry, but I saw an opportunity for disruptive innovation. In 2014, I thought it was time to introduce a new approach, which we now call Itron Idea Labs.

Read the full story about how I formed Idea Labs to embrace industry-leading, disruptive innovation in my new book Innovation for Survival. In the book, I explain the successes and failures of projects at Idea labs and the importance of disruptive innovation to deliver breakthrough products to customers.

I’ve worked with a variety of leading technology companies including Google, Edico Genome, Walt Disney and Paul Allen’s innovation incubator, Interval Research. These experiences helped me understand the benefits of an entrepreneurial approach to innovation.

In the book, I explain how Idea Labs was able to replicate startup methodologies within an established company. I present the strategy that we developed at Itron Idea Labs through lessons learned from both failures and successes. The book describes our process of pitching an idea, developing products and finding the right way to structure a team of innovators. The book is not only a story about a successful experiment, it is also a guide for how to pursue disruptive innovation and fail fast.

The purpose of this book is to provide a practical guide to building an innovation lab in a large corporation. We all learned a lot and I believe we cracked the nut of how to build a successful innovation lab in a large corporation. This story is not finished, as we continue pushing forward to get into even more exciting times.

If you are interested in the journey of innovation, purchase Innovation for Survival on Amazon today.

Introducing Itron’s New President and CEO

Today, Tom Deitrich steps into his new position as president and chief executive officer at Itron. Deitrich has served as Itron’s executive vice president and COO since 2015, and succeeds Philip Mezey, Itron’s president and CEO since 2013.

After joining Itron in 2015, Deitrich has played a major role in shaping the company’s strategy to partner with cities and utilities to build secure, reliable, connected communities that can offer a multitude of new services. He architected the company’s innovation and product strategy, created the product business units and global commercial and customer enablement organization, and enhanced our overall operations.

Hear from our new president and CEO about his vision for Itron and how we will continue to make an impact on cities and utilities across the globe.

To read the full press release announcing Tom’s appointment, click here.

Itron and Discovery Education Awarded for Global Sustainability Leadership

Today, the Business Intelligence Group named Itron and Discovery Education, the global leader in standards-aligned digital curriculum resources, engaging content, and professional learning for K-12 classrooms, winners of the Sustainability Service of the Year project for Conservation Station: Creating a More Resourceful World. The 2019 Sustainability Awards program honors those people, teams and organizations who have made sustainability an integral part of their business practice or overall mission.

“Itron is committed to inspiring future generations to help create a more resourceful world and we are delighted to be awarded ‘Sustainability Service of the Year’ recognition for our collaboration with Discovery Education,” said Marina Donovan, vice president of global marketing and public affairs at Itron. “We are thankful to the Business Intelligence Group for this esteemed recognition. By engaging young people in learning pathways that help them ideate solutions for the most pressing resource challenges of our time, we are driving a real shift for the future of sustainability.”

Conservation Station: Creating a More Resourceful World aims to encourage a national dialogue on the importance of students’ understanding of current and future energy needs, resource utilization and conservation. The program material dives into the relationship between energy and water, and how innovative technologies are working to conserve both resources through the core pillars of resourcefulness: effectiveness, efficiency and sustainability.

“Discovery Education is proud to partner with forward-thinking organizations like Itron,” said Lori McFarling, senior vice president and chief marketing officer at Discovery Education. “What makes earning this award special is that it underscores our shared vision to best prepare young people to build a better tomorrow, and conserving natural resources through sustainable energy practices is critical in furthering this mission. Thank you to the Business Intelligence Group for this recognition.”

Maria Jimenez, Chief Nominations Officer, Business Intelligence Group continued, “we are proud to reward and recognize Itron and Discovery Education for their sustainability efforts. It was clear to our judges that their vision and strategy will continue to deliver results toward a cleaner, more sustainable world. Congratulations!”

To read the full press release, click here.

Itron Rings Closing Bell at Nasdaq

On June 26, Philip Mezey, Itron president and CEO, and members of Itron’s leadership team joined Nasdaq in Times Square for a ceremonial ringing of the closing bell in celebration of Itron’s 26-year Nasdaq listing anniversary.

During this event, the team counted down to the closing bell and Philip Mezey signed his name, officially closing the Nasdaq market for the day at 4 p.m. EDT. The ceremony was broadcast on the four major financial news networks. Joining Itron for the event was Chris Dearborn, managing director of the market intelligence desk for Nasdaq as well as Joe Brantuk, vice president of new listings and IPOs.

This event was in conjunction with Itron Investor Day—hosted at the Nasdaq MarketSite on June 27— where we provided a deep dive for investors, analysts and media on our strategy, market outlook, new business segments and technology roadmap.

The team was honored and excited to participate in this iconic ceremony on one of the world’s largest stock exchanges.

You can watch the full bell ringing ceremony here and watch the Nasdaq interview with Philip Mezey here.

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