Itron Named in 2020 Gartner Market Guide for Meter Data Management

As a trusted, proven leader in meter data management (MDM), Itron manages data from more than 45 million meters representing 100+ energy and water companies across six continents. We provide data management outcomes for smart utilities and cities around the globe, while delivering mission-critical data to support applications for meter-to-cash and beyond—all through an enterprise-wide, highly scalable Itron Enterprise Edition (IEE) MDM solution.

Itron is excited to announce that we were recently cited as a Representative Vendor in the Gartner Market Guide for Meter Data Management (login required), which provides insight into the MDM market as well as on MDM solutions providers.

Key findings of the guide include:

  • “Metering has evolved from being just a component of the revenue cycle processing (meter to cash) to an enterprise function that supports multiple core processes such as product innovation, customer management, asset management and commodity management.
  • The meter data management (MDM) market has matured, but solutions continue to be offered by vendors with different legacies (metering, enterprise software, Internet of Things [IoT]).
  • MDM is a vertical version of an IoT platform built specifically for the metering purpose. Consequently, MDM vendors are aspiring to become more generic IoT platform providers, while IoT platform vendors are eyeing the utility market to address vertical metering needs.
  • Access to accurate, low-latency granular consumption data ingested, persisted and disseminated by MDM is critical for utility digital transformation.”

To learn more about our meter data management system (MDMS) for smart utilities and cities around the globe, visit

Market Guide for Meter Data Management, December 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Itron Named in Gartner Emerging Technologies Report

Itron’s distributed intelligence applications, delivered in conjunction with our industrial IoT network, enable new and innovative approaches to solving critical challenges facing the world’s power grids and transforming utility consumer engagement. Distributed intelligence applications provide significant improvements to outage detection and analysis, distribution connectivity modeling, fault detection, theft detection, transformer load management, renewables integration, EV integration and multiple innovative consumer services.

We were recently recognized in a Gartner report, Emerging Technologies: Top Edge AI Use Cases for Asset and Operational Intelligence (login required to view). This edge AI case-based research revealed emerging use cases in asset and operational intelligence. Across industries, edge AI is used to deliver cost savings and operational control.

Key findings of the report include:

  • “Organizations are implementing asset intelligence use cases to reduce assets’ total cost of ownership (TCO) through improved asset management strategies and practices.
  • Operational intelligence solutions are adopted by manufacturers, transportation and other asset intensive industries seeking real-time, localized control of business operations.
  • The expansion of Internet of Things (IoT) infrastructure, such as smart meters, in utility networks is creating opportunities for edge AI to deliver reliable services.”

According to the report, “Edge AI for utility networks, operations and asset management is an emerging use case that is being shaped by the installation of smart meters and the demand for real-time, location-specific insights into operations. Smart meters, for gas, electricity or water, coupled with an edge server, can deliver analytical insights and predictions for numerous business processes, such as automated meter reading for billing, load/demand forecasting, distribution asset planning and design, and network operation. Edge AI can deliver operational efficiencies and cost savings, asset performance, and financial benefits to utility companies.”

To learn more about our distributed intelligence applications, visit

Emerging Technologies: Top Edge AI Use Cases for Asset and Operational Intelligence, January 2021. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Customer Training Available Throughout 2021

Last year, Itron launched several virtual, instructor-led training sessions for our customers. These were well received, and as a result, we are excited to continue these offerings into 2021.

Our trainings are aimed at personnel responsible for various customer functions, including, but not limited to administration, back office, installation and configuration. We also welcome anyone who wants to learn more about our products to register for a training session.

These classes are led by Itron’s technical trainers and are hosted virtually via a web conferencing tool (e.g., Microsoft Teams or Webex). Costs vary by course and are based on whether you register for an entire course versus taking modules a la carte.

Check out the links below for more detail, including class descriptions, dates, times, cost and how to register:

I hope you will join us as we look to make 2021 a year of learning!

Itron Appoints Ben Huggins as Senior Vice President of Customer and Market Experience

Today, Itron announced Ben Huggins has joined the company as senior vice president of Customer and Market Experience (CME), effective immediately. Ben will succeed Mark de Vere White who is leaving the company to pursue other opportunities.

Ben brings over 20 years of diverse experience from the military, aerospace and industrial markets. He has served in leadership roles within the maintenance, manufacturing, supply chain, general management and sales functions. Ben’s expertise includes selling products, systems, software and outcome-based solutions across a broad range of global markets.

Prior to joining Itron, Ben worked with Honeywell for the last 15 years, serving in a variety of leadership and sales roles, most recently as the global vice president of sales for the Process Solutions business unit. Prior to Honeywell, Ben was an officer in the U.S. Marine Corps.

“Ben joins Itron with a wealth of global experience in sales and general management. His diverse background and experience selling comprehensive solutions will benefit Itron and our customers,” said Tom Deitrich, Itron’s president and chief executive officer.

Ben added, “I’m excited to join Itron and help utilities and cities innovate the way they manage energy and water. Building on Itron’s legacy, together we’ll progress toward the most important infrastructure priorities of the 21st century. I look forward to working with the CME team, the broader Itron organization and our customers and partners toward this purpose in the months and years to come.”

Expect the Unexpected: 2020’s Lessons in Innovation and Continuity

2020 has been a year like no other. As challenging as it has been at times, it has also given all of us across the industry the opportunity to rise to the occasion and continue to deliver the critical electricity, gas and water services that our customers rely on, day in and day out—safely, reliably and efficiently.

To gauge how our customers were adapting to the pandemic and resulting hardships, Itron surveyed this year’s Itron Utility Week Advisory Board to learn more about what lessons they’ve learned as they adapt to COVID-19 and how that learning can be applied to future resiliency and adaptability in the face of uncertain, challenging times.

Through this survey, we discovered a few keys themes, including:

  • Utilities across North America reacted swiftly. Contingency plans, new procedures and polices to ensure the safety of employees and the communities were enacted or created quickly.
  • Community service and compassion took—and continues to take—center stage. Our customers are always a huge player in their communities, and the pandemic only accentuated this fact.
  • Communication is absolutely critical. Leadership teams needed to discuss and enact business continuity/crisis plans quickly; workforces that suddenly found themselves remote and working from home needed to remain engaged and in sync; and more.
  • Looking forward, leadership teams are determining how to leverage lessons learned from this new working model.

We are pleased to share the complete findings of our survey in a couple of ways:

  • First is a downloadable eBook, available here. This document summarizes how innovation helped to evolve pandemic responses for the utilities represented, and how the pandemic accelerated or paused certain initiatives.
  • The second is through a podcast featuring our Advisory Board chair Joe Thomas of Duke Energy and myself. This podcast is available as on-demand content for attendees of our first-ever virtual Itron Utility Week.

To all of our customers, partners and prospects committed to ensuring essential energy and water service – thank you. We will continue to navigate this unprecedented time together. Stay well and stay safe.

Introducing the First-Ever Virtual Itron Utility Week 2020

Every October, I look forward to traveling to a beautiful U.S. location for Itron’s premier, customer-focused event, Itron Utility Week. Our event brings together smart city and utility leaders from across the globe to share insights and solutions to address pressing challenges and create opportunity – together. Due to the COVID-19 pandemic, we had to face the reality that we could not move forward with the in-person event we had planned in San Antonio, Texas. It was not safe for our employees or for our customers. However, we also know how this event creates invaluable insights for both our company and the industry – and that for us to move forward, we needed to get a little creative.

With the safety of attendees in mind, we have decided to host the first-ever virtual Itron Utility Week. Together, we will gather virtually to learn from one another, share fresh perspectives and open the door to endless possibilities through innovation for utilities and cities around the world. Although we can’t completely replicate the full in-person experience, we will feature many of the same aspects of IUW that have made it such a success for our customers, partners and industry leaders year over year.

Beginning Oct. 27, we are looking forward to a virtual gathering, which will feature breakout sessions led by industry peers, insightful keynotes, engaging panels, the Excellence in Resourcefulness and Itron Innovator Awards, and access to Itron’s first virtual Knowledge Center, which showcases many of our solutions and partner offerings. Stay tuned for additional blogs focusing on this one-of-a-kind event.

The good news is you can attend Itron Utility Week from wherever you are, and admission is free! You won’t want to miss it! Learn more about #IUW20 here.

Itron Promotes John Marcolini to Senior Vice President of Networked Solutions

Today, Itron announced that John Marcolini has been promoted to senior vice president of Itron’s Networked Solutions business unit, effective immediately. He will succeed Sharelynn Moore who is leaving the company to pursue a new opportunity.

John has more than 20 years of experience in product management, business development and customer delivery. He has deep technical knowledge of networking, radio frequency technologies and IoT communications. In his previous role as the vice president of product management, he was responsible for product strategy and lifecycle management across Itron’s smart energy, smart city and IoT portfolios. In addition to his technical expertise, John has spent many years working with utility customers to deliver and implement complex product deployments.

Over the past two and a half years, John worked closely with Sharelynn to develop Itron’s networks strategy and will drive our convergence roadmap, build our smart cities and distribution automation business, and add more value for customers across the globe.

“John is a seasoned leader with the experience and skills to drive our Networked Solutions business forward. His extensive background in product management, business development and customer delivery are truly an asset to Itron,” said Tom Deitrich, Itron’s president and chief executive officer. “I thank Sharelynn for her nearly 20 years of service and contributions to Itron and wish her well in her future endeavors.”

“I am honored and humbled to assume the role of senior vice president of Networked Solutions. It has been a privilege to work alongside Sharelynn – an industry veteran – to develop our networks strategy. I look forward to driving our plan forward to enable cities and utilities to better serve their customers, drive down costs and deliver new services and revenue opportunities.”

OpenADR Certified

OpenADR (Automated Demand Response) is an open, highly secure, two-way information exchange model and global Smart Grid standard. OpenADR standardizes the message format used for Auto-Demand Response (DR) and Distributed Energy Resource (DER) Management so that dynamic price and reliability signals can be exchanged in a uniform and interoperable fashion among utilities, ISOs, energy management and control systems.

Itron’s IntelliSOURCE is OpenADR 2.0a and 2.0b VTN certified. Using OpenADR allows utilities and cities to reduce costs and improve performance by providing the flexibility to leverage more types of DERs and devices, and can improve grid stabilization and reliability, power quality, pipeline management and conservation efforts.

Learn more about OpenADR from the experts at the OpenADR Alliance and see our OpenADR certified IntelliSOURCE product listing.

Contact Itron's team of experts at to learn more about how we can customize a solution to meet your needs.

Start Me Up: Ensuring Safety as Projects Resume After COVID-19 Delays

The COVID-19 pandemic has had a tremendous impact on everything we do in our communities, businesses and homes. As part of the essential workforce that has helped keep energy and water flowing throughout these times, investor-owned utilities, cooperatives and municipal service providers have played an extremely critical role in keeping us all safe while we adapt to stay-at-home orders, social distancing and more.

Alongside our customers, safety is our top priority at Itron. To help ensure the safety of our respective employees and the communities we serve, Itron’s Health, Safety and Environment (HSE) and Enhanced Field Services teams have developed a regimented project start/restart process that must be followed by our employees, contractors and suppliers as we resume work in the field with our utility and municipal partners. Key aspects of this process are highlighted below.

Safety Protocols for Project Start/Restart
Before any field work resumes or begins on new projects, Itron, our suppliers and our utility partners review and agree upon on a shared set of roles, responsibilities and Safe Work Protocols (SWPs). A formal go/no go document and review process is followed internally, including acknowledgements from our individual team members. Some of our due diligence includes the provisions below:

  • Personal protective equipment (PPE) including masks, sanitizer and gloves is required for all field service employees.
  • A SWP document is provided to employees along with both indoor and outdoor training videos, depending on the nature of the work, that must be viewed prior to returning to the field.
  • A COVID-19 Return to Work questionnaire must be completed, certifying that the employee does not exhibit any coronavirus symptoms prior to deploying into the field and is comfortable returning to field work.
  • If there is a shelter in place order in effect for the community where the project is taking place, all necessary letters of approval for the workforce must be completed and on file. This would include formal designations of essential work as well as utility requests for service/installation work to begin.
  • Employees must follow the stated SWP and take the appropriate precautions when traveling to a customer by ground or air transportation, and when staying in a hotel.

Inventory and Equipment Retrieval Process
In addition to the safety protocols mentioned above, Itron’s field service personnel (both employees and contractors) and our suppliers must also observe the following rules when retrieving equipment to complete work orders in the field.

  • Personnel will arrive at the warehouse for inventory pickup at their assigned time. Personnel will not exit the vehicle until authorized to do so by the warehouse manager, and they will not be allowed to visit the warehouse outside of their scheduled time unless given specific approvals.
  • Personnel will enter the warehouse wearing their PPE (gloves and mask). PPE must be worn at all times.
  • Personnel will acquire their assigned inventory from the inventory pick area, which will include the needed quantities of PPE (masks, gloves, wipes and sanitizer).
  • Personnel will load their vehicle with their inventory and then will deposit their used PPE in the marked trash receptacle.
  • The warehouse manager will clean all contact surfaces between each person and will ensure inventory is ready for pickup by each member of our team.

As local, state and federal governments around the world begin to relax some stay-at-home/shelter-in-place restrictions, we are beginning to see the “new normal” of our post-COVID-19 world. And as infrastructure projects begin to ramp up and service providers refocus on other priorities, all of us at Itron remain committed to the safety of our employees, our utility and smart city customer employees, and to the consumers in our communities.

Timor-Leste Utilizes Itron Technology to Ensure Social Distancing

Since COVID-19 was declared a pandemic, people around the world have become accustomed to staying home to avoid spreading the virus. For many, this meant minimizing trips to the grocery store and foregoing group outings. However, in places like Timor-Leste in Southeast Asia, citizens must still leave their homes to purchase electricity.

In many parts of the world, including Timor-Leste, consumers prepay for electricity the same way some people utilize prepaid phone plans. To purchase electricity, consumers often buy electricity credits through kiosks set up by the electricity provider.

Recognizing that people would have to leave their homes and gather around these kiosks to purchase electricity, Electricidade de Timor-Leste (EDTL), which provides electricity for Timor-Leste, is offering a $15 per month prepaid token credit for two two months to more than 160,000 customers by working with Itron Indonesia. The electricity credit will help avoid crowds of people gathering to buy electricity credits at the EDTL boxes located throughout Dili and other parts of Timor. Limiting the need for people to leave their homes, EDTL is ensuring that consumers can practice social distancing while still providing electricity.

To help distribute and generate the electricity tokens, EDTL has been working closely with Itron Indonesia, which provides service management for the prepayment systems in Timor-Leste. Additionally, Itron provided support in creating custom programs to distribute the credits to residents.

Beyond providing credits, EDTL is expanding its implementation of Itron’s prepayment system, which provides residents with a vending system using SMS (Short Message Service) vouchers through their mobile phones. With this service, residents can purchase electricity in a convenient, cost-effective way.

As people around the globe continue to experience the ripple effects of COVID-19, we are thankful for energy providers who are helping keep the “lights on” during this pandemic.

Ensuring Manufacturing Employee Safety and Customer Success During a Pandemic

During the COVID-19 pandemic, Itron has remained committed to continuing operations at our manufacturing sites, delivering the highest level of support and service to our customers and partners, all while balancing employee safety and adhering to local and country-level mandates. In many regions across the globe, the work Itron does is considered an essential service as we provide critical infrastructure solutions. The continued operation of Itron’s facilities, supply chain and contract manufacturers are critical to enabling our utility customers to reliably deliver energy and water during and after this pandemic.

For the safety of our manufacturing employees, our facilities have instituted safety trainings, established additional cleanings per shift, made hand sanitizer readily available and provided appropriate personal protective equipment (PPE) to employees. Itron is also utilizing social distancing in all locations, including within production lines, wherever possible. We are actively encouraging any employee who is not feeling well to stay home by extending sick leave benefits as needed.

In Europe, Itron collaborated closely with unions and works councils to maximize safety in our facilities and ensure that our global protocols were in line with country-specific measures mandated by local governments.

With these measures in place, our intent is to keep our communities safe and healthy while ensuring customer success and business continuity. To learn more about what Itron is doing to support our customers and employees during COVID-19, visit

Infinite Possibilities Virtual Field Trip

Itron is committed to inspiring future generations to help create a more resourceful world and in celebration of the World Environment Day on June 5, we launched the Internet of Things: Infinite Possibilities Virtual Field Trip in partnership with Discovery Education. Within the first week of the premiere, 850 classrooms registered to attend, reaching over 36,000 students from around the globe.

During the completely virtual experience, students, their teachers and families had an opportunity to see how the internet they use in their everyday lives can conserve natural resources, protect ecosystems and create safer, more sustainable communities. Viewers also met some of our talented STEM champions, including Sharelynn Moore, senior vice president of Networked Solutions, Bob Strasser, director of product development and Cristy McKinney, program manager, who showcased the world of cutting-edge smart technology and sustainable innovation.

The Internet of Things Virtual Field Trip builds upon the suite of no-cost virtual learning resources offered through Itron’s corporate social responsibility led educational program in partnership with Discovery Education, Conservation Station: Creating a More Resourceful World. This program provides middle school educators, students and their communities access to hands-on, innovative, engaging, standards-aligned resources and activities encouraging the exploration between water and energy through the lens of conservation.

This virtual experience is especially timely, accommodating for social distancing during the COVID-19 pandemic. The new Internet of Things Virtual Field Trip was filmed and produced 100% virtually!

On World Environment Day, and every day, we are thrilled to amplify the power of technology as a tool to empower innovative solutions by presenting the future’s leaders and problem solvers with new ideas and real connections. To learn more, visit:

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