New Intelis Water Meter Debuts at ACE18

Itron recently attended American Water Works Association’s (AWWA) 137th Annual Conference and Exhibition (ACE), and for the first time, showcased our new Intelis ultrasonic water meter. On average, more than 30 percent of the fresh water that is pumped daily across the globe is wasted due to leaks and theft—and according to research, 80 percent of utilities are looking to combat that threat by investing in smart water infrastructure, with a clear and increasing trend toward choosing meters with two-way communication capabilities. As our first ultrasonic water metering solution for North America, the Intelis water meter allows utilities to take advantage of the power of data by providing the information necessary to better manage the delivery and use of water—and helps ensure our customers can be as efficient and resourceful as possible.

This latest addition to our North American smart water suite, which will be made available later this year, will help utilities minimize leaks and theft thanks to intelligent, two-way communication. While our Intelis water meter is Itron’s first intelligent, ultrasonic metering solution made specifically for the North American market, the R&D that went into creating it was based on the global expertise we’ve gained as a result of providing ultrasonic meters to utilities around the world for more than 15 years.

This new meter completes our suite of end-to-end smart water management solutions for North America, enabling utilities to take full advantage of their existing smart water investments. What’s more, the Intelis water meter allows utilities to harness the power of data and apply it to better manage the use and delivery of water. When coupled with Itron’s multi-purpose networks, OpenWay Riva or Gen5, the Intelis water meter offers AMI and additional water management capabilities.

Intelis boasts unique key features aimed at helping improve utilities’ resourceful usage of water, including:

  • No hardware maintenance, high-value: With no moving parts, the meter will maintain the same accuracy throughout its lifetime, requiring no hardware maintenance while effectively meeting AWWA standards for residential meters.
  • Real-time intelligence: Real-time alarms and flow data from the meter, coupled with an OpenWay Riva water module, will enable utilities to respond quickly to backflow, leaks or theft.
  • High-quality hardware: The high-quality, robust polyphthalamide polymer exceeds the durability demands of the industry’s traditional metal-based meter bodies.

You can learn more about the meter and request a sample here.

IoT World Continued: Partner Engagement Demonstrated During IoT Live! Tour

In last week’s blog post, we highlighted what we said on stage during IoT World. This week, we’re going to discuss how our partners helped us showcase the technology that has made Itron a leading provider of IoT technology.

During the IoT Live! tour at our booth, we showcased significant, real products and services that were developed in collaboration with our partners. Ten different Itron partners exhibited how they use our technology to integrate third-party devices and software applications to drive innovations within energy, water and smart cities. We also demonstrated our smart grid and smart city management technology.

Here’s what was exhibited on the tour:

Operational Technology Solutions (OTS), an Australian-based utility solution provider, demonstrated power monitoring on an electricity distribution network. This solution monitors voltage, current and temperature to detect outages and alert operators to a fault location. This works with other OTS sensors such as the transformer monitor and the demand management controller for air conditioners and pool pumps.

Databuoy, a sensor network system developer, exhibited acoustic gunshot detection. This solution sends automated notifications about gunfire in less than one second as well as reports the exact time and location of the shot. This impactful technology resolves bullet trajectory and caliber, as well as multiple shooters. Itron’s Itai Dadon, director of IoT product management, demonstrated how this works during our CEO Philip Mezey’s keynote presentation.

SWIM.AI, an edge computing company, demonstrated how it collaborates with Itron’s sensors to provide real-time insights to traffic flows using edge analytics. This technology analyzes streaming data at the edge, minimizing costly backhaul communications and reducing communications to critical events. It also utilizes machine learning to predict future behavior.

D-tect Systems, a radiation and chemical detection company, exhibited how it uses Itron’s sensors to detect radiation levels at facilities such as nuclear power plants and hospitals and provides immediate alerts via SMS.

eLichens, an air quality sensing startup, showed how it enables high-resolution monitoring and forecasting of CH4 and CO2 with a miniaturized NDIR gas sensor. This can detect gas leaks in 30 to 90 seconds and accurately senses air pollution within 10 meters.
Communithings, an IoT company pioneering smart parking, exhibited how it uses Itron’s intelligent edge devices to improve city parking. The smart parking solution improves the enforcement of citations, accurately detects vehicles and integrates with any camera.

Citilog, a video-based automatic detection system, displayed how its smart streetlighting gathers traffic analytics to monitor roadways and retail locations while providing real-time data to traffic management and transportation systems. This technology saves energy and improves safety for pedestrians, cyclists and motorists.

Omron, a global leader in automation-based technology, displayed how it obtains earthquake-related information from its sensor by communicating with external devices to alert utility companies when to shutdown services during seismic activity.

Aeroqual, an air-quality monitoring company, demonstrated how it uses our sensors to identify pollution trends and historical patterns using air quality sensors and SLV, our smart city management platform, for real-time data visualization.

Utility Systems Science & Software, a Utility monitoring and control company, demonstrated monitoring wastewater, storm and flood water, integrating the information to the City SCADA and GIS systems using OpenWay Riva.

We also featured our Developer Program, as well as available hardware development kits, APIs and reference applications. Our Developer Program helps solution providers accelerate time-to-market by providing developers with the tools they need to integrate smart devices, sensors and applications with the Itron network.

Thank you to everyone to stopped by our IoT Live! Tour during IoT World this year! Missed IoT World? Be sure to check out our Twitter, Facebook and LinkedIn feeds to learn more about our role in the future of IoT.

Load Forecasting Using Machine Learning: Does the Hype Meet Reality?

It is easy to stub your toe on the voluminous literature available on machine learning when the question of how to improve your operational forecast is raised by management. A Google search on the topic, “machine learning applied to electricity forecasting” returns over one million hits.

With this much written on the subject, the clear path to improved forecast performance must be to invest in machine learning tools. Before we buy one of these shiny new cars, let’s look under the hood to see what we are buying. Download our latest white paper to learn more.

EEI Convention: Looking Toward the Future

I recently had the pleasure of attending the Edison Electric Institute (EEI) Annual Convention in San Diego. This annual event brings together energy executives, government officials, energy and smart grid providers and others from across the U.S. to address the important topics currently impacting the industry.

During the convention, I was able to speak on a panel focusing on mapping the technology industry’s vision for the future. Sitting alongside industry executives from Siemens, Oracle and Qualcomm Technologies, this panel—moderated by Quentin Hardy of Google Cloud—focused on how U.S. electric companies, with the assistance of key technology partners, are driving the transformation of the nation’s energy grid into an interactive digital network that is powering a new wave of customer offerings while also bolstering system reliability and resiliency. During a time where climate change, infrastructure and access to resources—both nationally and internationally—are hot topics, it is encouraging to see utilities and energy partners focusing on ways to conserve resources while getting the most out of their systems.

Another key theme and topic of conversation at this year’s event was moving beyond the meter—and how data and intelligence at the edge is transforming the way utilities and cities utilize resources, interact with consumers and overall, run their business. Itron is truly in a unique position as we are helping lead the charge in this space. When pushing intelligence out to the edge, we open additional possibilities for our customers and allow utilities to react quickly to issues—like outages, leaks and grid overload.

It was truly an honor to represent our company at this event and discuss the innovative ways in which we are driving the industry forward. I look forward to joining the conversation next year at EEI and seeing the progress we have made as an industry as we continue to set our sights on the future.

IoT World 2018: Itron Leaders Share IoT Insights During Industry Event

The IoT industry is evolving quickly, and it isn’t showing any signs of slowing down. GSMA Intelligence projects that the IoT market will be worth $1.1 trillion in revenue by 2025 as market value pivots from connectivity and applications to platforms and services.

Itron recently participated in IoT World 2018 where we shared some of the insights we’ve gained while deploying more than 190 million intelligent devices around the globe. We had two keynotes and four speaking sessions and panel engagements during the four-day event, which drew 12,000 industry leaders ready to transform the world through IoT.

Here are some highlights:

In his keynote presentation, Philip Mezey, Itron president and CEO, shared how the utility industry has been at the forefront of the Industrial Internet of Things (IIoT), connecting millions of devices over the last several decades. He also delved into the importance of having an IIoT network based on standards because interoperability between many vendors and many applications essential to maximizing the value of the IIoT.

Philip and Itron’s director of IoT product management, Itai Dadon, showed attendees how IIoT really works in a live demo of a gunshot detection solution that utilizes Itron’s network technology integrated with acoustic sensors from Itron’s partner Databuoy. This solution sends automated notifications about gunfire in less than one second while automatically reporting the exact time and location of the shot. Itai simulated a gunshot by clapping his hands loudly near an Itron-connected smart streetlight on stage, which sent a text message alert about the “gunshot” to Philip in real-time.

During her keynote talk on driving IIoT innovation, Sharelynn Moore, Itron’s senior vice president of networked solutions, shared how Itron works with utility companies across the globe to modernize electric, gas and water systems to ensure these resources are delivered safely, securely and efficiently. She also shared an example of the smart grid in action during Hurricane Harvey last year. Houston’s CenterPoint Energy—which services 5 million metered customers across six states—was able to use smart grid technology to identify outages and restore power to residents quicker during the hurricane. With the help of Itron’s network, CenterPoint Energy avoided an estimated 45 million outage minutes for its customers by remotely locating and isolating faults and rerouting power.

Dan Evans, director of product management at Itron, joined a panel of industry experts to discuss engaging in the smart cities journey. He shared how our Partner Ecosystem program has helped us develop partnerships needed to build successful and scalable smart cities. He also shared views on the importance of collaborating to support diverse pilot projects, which are critical in achieving Itron’s smart city vision.

Todd Thayer, director of technical enablement at Itron, and Mark Anderson, CTO at Operational Technology Solutions (OTS), presented on considerations of bringing an IoT product to life from ideation to commercialization. OTS is an Australian-based utility solution provider that develops innovative smart grid devices that improve situational awareness and system uptime. They discussed the process of working within Itron’s Developer Program to deliver an IoT-connected line monitor that automatically detects faults in a utility’s electricity distribution network to accelerate outage response. Todd discussed how unlocking the value of IoT requires collaboration and how the market is too vast for one company to tackle it alone. Mark talked about how the Itron Developer Program provides OTS with developer tools and support to help them deliver new product from concept to field trials in less than 8-weeks.

During “Multi-Service Networks as a Shared and Marketable Asset,” Ty Roberts, Itron’s vice president of product marketing, talked about new ways to make the most of utility infrastructure investments. He focused on the considerations of opening utility communication networks to other entities in shared business models for increased grid reliability, safety and lower cost of ownership. Ty also discussed the evolving role of utilities as essential service providers and new opportunities to leverage multi-tenant networks to support additional revenue streams such as smart streetlights, water and gas metering, and other smart city applications.

Thank you to all who attended our speaking sessions at IoT World! Don’t miss our IoT World 2018 Recap, part 2, where we will dive into how we worked with our partners to showcase how together, we’re creating a more resourceful world.

Itron Showcases Proven Networks at UTC Telecom & Technology 2018

Electric, gas and water have long been considered essential services provided by utilities and cities around the world. But now, as utilities are deploying the network foundations to build out diverse ecosystems of IoT-connected devices, sensors applications and more, the industry is evolving. In today’s world, connectivity is the new essential commodity, and utilities are positioned at the center of this transformation.

Itron recently participated in UTC Telecom & Technology in Palm Springs, California. This multi-day training and networking event connected close to 1,400 utility leaders from across North America as they learned the latest in technology advancements, discussed key energy policy initiatives and strengthened relationships within the utility community.

Itron featured live demos for smart networks, smart grid and smart cities, including applications such as high impendence and theft detection, dynamic network management, analytics and more. Itron was also featured in UTC’s Smart Systems for Smarter Communities Exhibit. This special presentation series featured UTC-member utility leaders as they shared perspectives on six key elements of a smart community. Itron was highlighted in the Beyond the Meter, Grid and Telecommunications perspectives.

James Papp, senior principal consultant at Itron, presented Edge Intelligence: Leveraging Multi-Purpose Networks for DERs,a discussion of how a new generation of smart metering networks and edge computing is redefining what’s possible for grid operations. This presentation also featured a case study on how Itron is helping San Diego Gas & Electric combat California’s infamous DER duck curve through distributed analytics and forecasting.

Want to know more? Read this featured article in the UTC Journal on how Itron is using IoT to help utilities build smarter and safer communities.

Missed #UTCTnT? Be sure to check out our Twitter, Facebook and LinkedIn feeds to catch up on some of Itron’s activities at UTC Telecom & Technology 2018.

Power Over Energy: Educating Consumers Through Social Media

At Itron, we strive to help create a more resourceful world—and that mission goes beyond partnering with utilities and cities. Through our Power Over Energy campaign—a social media energy literacy initiative backed by a coalition of business, nonprofit and government groups—Itron is helping educate consumers by increasing awareness about the impact of our current energy consumption and the benefits of energy efficiency, modernizing the electricity grid and deploying smart city technologies.

We are excited to announce that this impactful campaign just reached a milestone on its Facebook page, passing 1 million fans – a landmark achievement in the organization’s pursuit to raise awareness around the impact of energy consumption, the potential of innovative solutions and the benefits of creating change.

This organization uses Facebook to drive awareness through daily posts that feature an array of topics that educate and inform fans about energy topics, including:

  • The environmental impact of energy decisions
  • New energy innovations
  • The benefits of smart city technologies
  • Renewable energy breakthroughs and milestones
  • Energy conservation tips
  • Consumer research such as the 2017 Smart Cities Study

The campaign is backed by energy, government and environmental groups, including the U.S. Department of Energy and a number of other leading organizations that represent stakeholders from across the energy industry. Since its launch in 2013, Power Over Energy has driven exceptional follower growth, with fans in 45 countries as well as a global following on Facebook, Twitter, YouTube and Instagram.

To celebrate the milestone and recognize the followers who made it possible, Power Over Energy is debuting a commemorative poster that features a collage of the imagery from its creative campaigns over the past five years to illustrate the global reach of our energy choices and potential solutions. The commemorative poster can be downloaded – at no cost – at

To learn more about Power Over Energy and its mission, follow us here:

Partnering for Smarter Cities

I recently had the pleasure of attending the second annual Smart Cities Week Silicon Valley, organized by the Smart Cities Council. During this event—which brings together leaders from government and industry to share best practices about programs and projects that relate to smart technology—I spoke on a panel alongside Urbanova (Spokane, Washington) and the City of Portland, Oregon, as they shared their current smart city initiatives and collaborations with their local electric utility.

While the week was filled with innovative ideas, forward-thinking discussions and a focus on how the right technology can drive our populations forward, I was encouraged by the partnerships forming between the electric utilities and the cities and communities they serve. Itron has been providing solutions to electric, gas, water utilities and cities both large and small with solutions that help them better manage their energy and water resources. The opportunities we discussed during the panel at Smart Cities Week were centered around utility-city partnerships, and specifically Urbanova, the smart city initiative in Spokane. From my perspective, the breakthrough we’re seeing is that when it comes to smart cities, utilities are now being viewed as a key contributor in strategic plans for a city and for communities.

In the past, the relationship between a city and a utility was focused primarily on providing electricity, gas or water. Today, the utility industry is going through a major transformation. Utilities manage infrastructure and the electric grid in a safe, reliable and cost-effective manner, and many smart city initiatives involve deploying infrastructure that could be operated and managed by the local utility.

Advances in open and standards-based communications networks—whether it’s a smart and connected streetlight solution or a utility-advanced metering infrastructure solution—can now be leveraged for other use cases within the city. This presents additional opportunities for utilities to seek new business models where they could potentially garner new revenues through managing streetlight infrastructure or offering other digital services within the city. By having a leadership role in a city or community’s overall smart city plans, utilities can strengthen their relationships while pursuing new revenues—and through these strategic relationships, cities become more livable, workable and sustainable to the benefit of its citizens.

The Smart Cities Council (SCC) in conjunction with Edison Electric Institute (EEI) has formed an Electric Utilities Advancing Cities Committee which is comprised of leaders from cities, electric utilities, private sector and the SCC. The goal of the group is to educate, advance and accelerate cities and communities engaging with their electric utilities. I am excited to be a part of this effort and we look forward to conducting our second workshop hosted by CenterPoint Energy in mid-August. As a solution provider to both utilities and cities, we are excited to be a key contributor in these collaborations that enable cities to be more livable, workable and sustainable.

Transforming in the IoT Space

The advent of the Internet of Things (IoT) age has changed the way many industries—including Itron—engage with customers. In this new era, it’s all about content, telling a story, solving challenging problems and having a call to action. We want to take our customers on a journey and reveal how our solutions open doors to new outcomes, new possibilities—and even greater results.

For many years, Itron’s customers were primarily electricity, gas and water utilities. Now, Itron is working with city leaders, utilities (both in our traditional sense and with an eye for business transformation and new revenue streams) and a vast ecosystem of partners, with complementary technologies and some that delve into adjacent markets—all of which require a different marketing strategy than one focused solely on the traditional utility space. Just as digital transformation has reshaped what we do, our customers want to be educated and exposed to a different way of thinking.

While I’ve been at Itron for 18 years—starting in legal, moving to engineering and spending the last eight years in corporate marketing—it has been really exciting to see the shift in our industry as we market around smarter cities. We all want to live in cities where parking spots are easily located, streetlights intelligently illuminate our path and provide additional safety and security, air quality information is analyzed and assessed, waste is monitored, and our overall experience throughout the range of city services is just… Connected. Effortless. Intuitive. However, building these cities and the technology to connect them takes time, commitment and collaboration. From a marketing perspective, we need real-world proof points, thoughtful and engaging content, and creative visuals to demonstrate the feasibility and innovation of smart cities.

I have found that the key to success in the field of IoT marketing is a healthy mix of technical knowledge and brand equity. My tenure here has helped me understand Itron’s technology, but I also love that I get to be creative and work with a creative team. As a project manager at heart, the best part of my day is sitting at the table with designers and ensuring that big ideas are distilled into organized, achievable plans. And as the industry has shifted to engage the IoT, we in corporate marketing have learned to adapt, too.

Recently, I was honored to be recognized as one of Connected World’s top 10 Women of IoT Marketing for 2018. Receiving this award prompted me to take a moment to remember how I got here and what it means to promote and market a brand in the world of the IoT. This world of technology is vast and while it is appealing to dive deep into every detail of a solution, corporate marketers must simultaneously represent specific technologies and speak broadly about the company they represent.

I love the work I do every day. Although our marketing strategy and methods are changing, my passion for what I do remains the same. As Itron continues to grow and transform, so will our marketing strategy. I am excited to see what comes next.

Joining the Conversation Around Clean Energy

As part of our efforts to stay abreast of innovations in the cleantech space, Itron Idea Labs is now a corporate sponsor of the Los Angeles Clean Technology Incubator (LACI), housed on the La Kretz campus of the Los Angeles Department of Water and Power. As corporate members of LACI, Itron Idea Labs participates in innovation conferences, accesses the network of start-ups incubated within LACI and its cleantech network, and has an opportunity to mentor entrepreneurs and pilot start-up technologies with our utility customers.

In April, as part of our membership, I participated in two very important LACI coordinated events in Los Angeles.

At the first event, the 17th Annual Municipal Green Building Conference and Expo, which took place at SoCalGas Energy Resource Center in Downey, I was privileged to introduce the morning keynote speaker, Seleta Reynolds, general manager of the Los Angeles Department of Transportation. Ms. Reynolds gave an impassioned speech about the impact technology and innovation will have on public safety, transportation and clean air. As not only an innovation enthusiast, but a transplanted Angelena born in East Los Angeles, it was so inspiring to hear how innovations in electric vehicles, solar, building management, drones, portable play structures and municipal art are in consideration to transform neighborhoods, improve air quality and effect economic and social change. Gary Gero, chief sustainability officer for the County of Los Angeles, shared his views on creating energy efficiency programs for underserved communities, bringing renewable energy and distributed generation programs to downtown and South Central Los Angeles.

Day two of our LACI-hosted event was held at the Getty Center, where Senator Kevin De Leon of California opened the conference with a rousing speech on climate change, advocating for less reliance on fossil fuels and promoting an economically equitable approach to deploying clean energy. Senator De Leon was followed by David H. Wright, General Manager of the Los Angeles Department of Water and Power, who committed to the Senator’s vision of democratizing access to clean energy, referencing a program to offer discounts on used electric vehicles to customers and committing to cooperating with his peers at utilities across the three western states to share best practices.

Building on the theme of a West Coast alliance on clean energy was a panel featuring the Honorable Jay Inslee, governor of the State of Washington, the Honorable Kate Brown, governor of the State of Oregon and the Honorable Eric Garcetti, mayor of Los Angeles, all leaders of the West Coast Climate Change team, who shared their passionate commitment to reducing carbon and bringing clean energy to their constituents.

Itron Idea Labs has an active project focusing on eliminating bureaucracy in the carbon credit trading market. My takeaways from these two days of LACI-sponsored events indicate that Itron Idea Lab’s carbon credit trading project is a viable solution to a tractable problem that our utility customers and our legislators in the West Coast Climate Change team are intent to solve. We in Itron Idea Labs are thrilled to be part of this process.

2018 EFG Meeting Summary

Sometimes when I sit back and consider all the things that need to be done, I feel overwhelmed. The endless demands for regular work—like producing the annual forecast and monthly weather—get coupled with new requests for solar adoption forecasts, electric vehicle research and creatively using AMI data. This can create a big, hazy blur like this statue I saw in Austin during this year’s Energy Forecasting Group (EFG) Meeting.

From April 24 to 27, 76 participants from 49 companies met in Austin for the EFG meeting, creating the largest gathering of energy forecasters in North America. This year’s meeting included 15 industry presentations, two round tables and two pre-conference workshops covering a range of topics including (but not limited to) the following:

  • National and regional economic outlook
  • 2018 annual energy outlook and energy trends
  • Overview of the EV market
  • Levering AMI data for analysis
  • Developing Monte Carlo simulations
  • Modeling solar and battery storage

While it’s difficult to isolate a single highlight, below are a few of my favorite activities from the event:

  1. Dueling Economic Vendors. Technically, they weren’t dueling. In two separate presentations, Steve Cochrane of Moody’s Analytics and Martin Holdrich of Woods & Poole discussed the overall economic picture we use to drive our forecasts. Steve focused on the signs for the end of the “late stage expansion,” and Martin did a deep dive into the calculation of Gross Regional Product. Together, these presentations showed a picture of the future and how economists know what they know.
  2. Weather Normalization Puzzle. Matt Croucher and Jacque Windle of Entergy shared their weather normalization puzzle and solution. In this presentation, they challenged our assumptions that weather data is unbiased and inherently trustworthy. By unraveling the mystery of a one-year sales decline, Matt and Jacque managed a lively discussion about weather stations raising the following questions: Should you use one, two or more stations?; Is there an optimal weather station weighting scheme?: Are airport weather stations more reliable?
  3. Real Engineering. Austin Energy gave attendees a treat with a cooling plant tour. For all the economic and statistical modeling that we do, it is easy to forget the hard assets that sit behind the words “air conditioning,” “power plant” and “energy efficiency programs.” The cooling plant tour showed how Austin Energy efficiently distributes chilled water to its customer’s buildings through a set of heat exchangers for cooling. Walking under massive pipe, on top of a large ice tank, and next to giant pumps reminded me that our work is not just about writing numbers on paper (or a computer), but it is helping companies efficiently provide energy and services to people across North America.

After three days of listening, learning and discussing forecasting issues, I found the blur of my regular days becoming clearer. Just like the statue, stopping and closely examining each issue changes the blur into hundreds of individual and interconnected bicycles that are obscured from a distance. Taking the time to consider each challenge often provides clarity where it wasn’t before.

What were your highlights from this year’s meeting? Let us know in the comment section below.






Analytics and Customer Portals Shine at CS Week 2018

At CS Week 2018 in Tampa, Florida, Itron hit the show floor and showcased our expanded portfolio, bringing to the forefront the best of our smart grid and smart networks capabilities with advanced analytics and applications.

Buzz at this year’s event focused around customer engagement portals and value-added solutions—such as analytics—that help customers get the most out of their data. The Itron team came prepared with the Itron Mobile solution, meter data management, and analytics front and center—in addition to the OpenWay Operations Center and our customer engagement portal—helping showcase how we’re working to help utility operations make the most of what they have while reinventing the experience for end customers.

One exciting aspect at this year’s show was customer Otter Tail Power Company (OTPCo) receiving the Expanding Excellence Award for best analytics project. This award is for their work with Itron to monitor for service interruptions and improve outage detection. Utilizing Itron’s smart grid technology, analytics and managed services, OTPCo is improving outage response—and the company received this recognition for improving grid reliability and restoration efforts for its more than 130,000 customers.

In addition, Las Vegas Valley Water District’s (LVVWD) Chad Moore presented on “Improving Accuracy and Reducing Costs with Drive-by Data”. In his talk, he specifically mentioned Itron’s water analytics. LVVWD is using the Customer Service Representative portal to identify water usage and help identify leaks, as well as utilizing generated reports to assist with customer questions. In addition, hourly consumption data from the meters helps LVVWD during meter maintenance, and the utility can use hourly data to identify trends at the meter level.

Overall, the team was able to interact and meet with key customers while continuing to showcase our now expanded portfolio—and reinforce our resolve to transform the customer experience while providing solutions that are easy to implement.

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